Apple has confirmed in an internal document to repair staff that it’s identified an issue with the main logic board in what it says is a “very small number” of MacBook Air models. Apple Stores and authorized repair staff have been informed to replace the main logic board in affected machines at no cost to customers, according to the document obtained by 9to5Mac.
Macbook Air 13 Inch Sale
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Apple’s memo to repair staff notes that it has identified “an issue” with the main logic board specifically in Retina, 13-inch, 2018 MacBook Air models with certain serial numbers. Apple will be emailing customers with machines with the serial numbers they’ve identified as being affected, otherwise customers can take their machine to Apple Stores or authorized repair staff to have their devices checked out.
Apple’s documents list symptoms as issues with “power,” but do not elaborate on what problems users are experiencing exactly. A quick search online for problems with the 2018 MacBook Air logic board shows reports back to when the device first launched with some users’ machines not able to power on at all.
Apple has not yet publicly announced the program or listed it on its “Exchange and Repair Extension Programs” webpage where it lists recall and service programs. In some cases Apple doesn’t list programs that only affect a small number of devices, but it’s not clear what criteria it uses to decide to publicly announce a repair or recall program.
For affected machines, Apple will offer the program for four years from the original purchase date. Users that think they might be experiencing the issue can take their MacBook Air to Apple Stores or an Apple authorized service provider.
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*By sending in your logic board, you agree that the board you are sending is defective and not some other component. All boards sent in that are able to be repaired will be charged the logic board labor fee which includes a board reflow and cleaning.
** Due to the complexity of the logic board repair service, our repair time window is not guaranteed. Logic boards repairs may require hard to find components and may require days of additional stress testing to be sure any issues are resolved.
*** International Repairs: Due to international shipping policy changes, logic board repairs from International customers will be charged an additional $50 fee due to customs brokerage.
Macbook Air 13 Logic Pro Pro X
**** Remove all additional parts from the logic boards such as speakers, cables, and memory chips if you decide to send the logic board by itself. We do not guarantee those will be returned to you if they are included in the shipment. If your device has severe liquid damage, it is advised to send in the Complete Unit to check for other possible issues. We are not responsible for any parts other than the logic board with our Logic Board Only repair service.